Company
We are a leading global provider of EAPs, health and wellbeing services, and critical incidents support.
Who are we?
Lyra International, as well as Lyra Mexico & Central America pursues excellence in the services it provides to clients and employees, since its ultimate goal is the satisfaction of both. Each program is tailored to the needs of the company.
Since 2006, when the operation began, we have had continuous and constant growth.
Lyra Mexico & Central America is mainly a provider of Employee Assistance Programs that promotes not only mental health in organizations, but also the integral wellbeing of its partners.
We focus on the management of psycho-social risks, developing programs that allow employees to enjoy healthier professional and personal lives, no matter their region, the size of the company, or the industry they work in.
In addition, Lyra Mexico & Central America develops products that meet the specific needs of its clients. We offer programs, talks or mini educational workshops, either in person or online, with the aim of promoting health, wellbeing and productivity.
Why Lyra Mexico & Central America?
- Confidential program that follows the guidelines, manuals, and procedures of Lyra International.
- Immediate connection to psychologists 24/7 via our call center for crisis management and high risk cases.
- Network of specialists with national and international coverage, with a focus on counseling aimed at problem resolution.
- Continuous training for our call center staff on issues related to user needs and program guidelines.
- Follow-up of each case through a CRM that helps us to provide constant monitoring.
- The Lyra Wellbeing Hub app: on-demand access on mobile and web which allows you to contact the program immediately, as well as access videos and articles related to wellbeing, in more than 50 languages.
- Continuous and personalized management by an account executive.
- Support in the implementation of the program and continuous internal communication.
- We conduct service satisfaction surveys to ensure the quality of the program.
Values
Follow The Science
Listen Harder
Look Inwards
Mind Yourself
Put Clients First
Show Your Cards
Tackle Hard Problems
Local coverage
Lyra Mexico & Central America provides services in different countries in Latin America.
Today, Lyra Mexico & Central America provides services to more than 150 companies, covering more than 600,000 lives (employees).
Lyra Mexico & Central America covers:
- Mexico
- Costa Rica
- Honduras
- Guatemala
- El Salvador
- Panama
- Dominican Republic
- Venezuela
If you require information about our services and coverage, please write to: contactmexico.mx@lyrahealth.com.